Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN2452651 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Nov 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr B complains about the service he received from the Bank of Ireland (UK) Plc (the Bank) when he tried to submit a Section 75 Consumer Credit Act claim.Complaint handling

I do understand Mr B’s argument, but what I need to decide is whether the Bank acted fairly and reasonably in how it dealt with Mr B.Service failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2452651.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.