National Westminster Bank Plc

Financial Ombudsman decision DRN2446351 Upheld

Upheldoutcome, as published by the Ombudsman

£65redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

This resulted in the return of an international payment which Mr H made.Payment delayed or failed

NatWest has acknowledged that it initially gave Mr H an incorrect reason for the payment being returned.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2446351.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.