Nationwide Building Society

Financial Ombudsman decision DRN2444966 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Mar 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

the transfer on 12 December 2018 wasn’t made online as Mr and Mrs A had wished. Instead it was made later that day via a branchPayment delayed or failed

Nationwide have accepted there were delays in dealing with the further queries raised by Mr A after the first response letter to this complaint was sent. And that they didn’t return a call when they’d said they would.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2444966.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.