Lloyds Bank PLC

Financial Ombudsman decision DRN2438219 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr and Mrs S have complained that Lloyds Bank PLC (“Lloyds”) mis-sold packaged bank accounts to them.Product mis-sold

They are also unhappy about the way in which Lloyds handled their complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2438219.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.