Vanquis Bank Limited

Financial Ombudsman decision DRN2434952 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Feb 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

She also said that she was not able to make the minimum payments to her account.Treatment in financial difficulty

Miss F complains that Vanquis Bank Limited made mistakes on her account, mis-sold a product to her and has not treated her financial difficulties fairly.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2434952.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.