MBNA Limited

Financial Ombudsman decision DRN2434674 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Miss B complains that MBNA Limited did not tell her that the interest rate on her credit card account increased.Interest and rates

Miss B complains that MBNA Limited did not tell her that the interest rate on her credit card account increased. This meant her account fell into arrears and, following default, the debt was sold to a third party and a court judgement registered against her.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2434674.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.