HSBC Bank plc

Financial Ombudsman decision DRN2433174 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Dec 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

It initially disputed that the statements were genuine and didn’t tell her that it had sent copies of bank statements to the relative’s solicitorComplaint handling

breached data protection rules when it disclosed bank statements to an unauthorised third partyData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2433174.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.