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Advanced Payment Solutions Limited
Financial Ombudsman decision DRN2430292 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Apr 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
APS sent Mr J an invitation to apply for a credit card... he didn’t realise it was a prepaid card and not a credit card... APS haven’t been able to provide any phone recordings... I find the distress and inconvenience caused wasn’t as a result of the initial application process but as a result of the wrong information given to Mr JService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2430292.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.