Capital One (Europe) plc

Financial Ombudsman decision DRN2423372 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy

In the Ombudsman’s words

Mr K complains the answer he received from Capital One (Europe) plc after he asked it to stop sending him direct mail, does not comply with guidance issued by the Information Commissioner’s Office (ICO) or the Data Protection Act 1988 (DPA).Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2423372.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.