National Westminster Bank Plc

Financial Ombudsman decision DRN2396409 Upheld

Upheldoutcome, as published by the Ombudsman

£531redress stated in the decision

Fri May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Mr V complains that National Westminster Bank Plc gave him loans he couldn’t afford.Irresponsible lending

I think Mr V should be awarded an additional £100 (on top of the £225 NatWest has offered) for the customer service he has received in connection with this complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2396409.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.