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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN2392600 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Jun 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr C complains that The Royal Bank of Scotland Plc (RBS) turned down his overdraft extension application without asking basic questions about his request.Irresponsible lending
Mr C also complains that RBS hasn’t given him a reasonable explanation for its decision.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2392600.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.