Santander UK Plc
Financial Ombudsman decision DRN2386204 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Sat Jun 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr S complains that Santander UK plc didn’t tell him that his loan account would be defaulted and that this would affect his credit file.Credit file reporting
Mr S didn’t agree with the investigator’s conclusions, so the complaint has been passed to me.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2386204.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.