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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN2383594 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr T complains, on behalf of his son, Mr V, that The Royal Bank of Scotland Plc has refused to refund disputed transactions.APP scam refund refused
RBS has acknowledged to this service that it wrongly told Mr V the transactions would be refunded when he contacted the bank on 19 March 2013. It has offered to pay £50 compensation for this error.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2383594.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.