Firms › Bridgend Lifesavers Credit Union Limited ›
Bridgend Lifesavers Credit Union Limited
Financial Ombudsman decision DRN2379002 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Sat Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr B complains about how Bridgend Lifesavers Credit Union Limited (“the Union”) was approaching him for repayment of a loan he had with them.Treatment in financial difficulty
I think the Union knew enough about Mr B’s mental health for it to have checked with him that a visit from a representative would be okay.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2379002.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.