Naylors Finance Limited

Financial Ombudsman decision DRN2378837 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Thu Sep 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr T complains that Naylors Finance Limited lent to him irresponsibly.Irresponsible lending

Mr T’s father has explained, and Naylors has accepted, that he paid off his son’s debts twice. Mr T’s father says that ‘the same lenders who were told 3 times by me not to lend to him because he is mentally unwell had again flouted my wishes and lent to him again!’Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2378837.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.