HSBC UK Bank Plc

Financial Ombudsman decision DRN2378061 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

Mr T complains HSBC UK Bank Plc (“HSBC”) applied a different rate of interest to a loan he took with them to the one they initially gave to him.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2378061.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.