Santander UK Plc
Financial Ombudsman decision DRN2375365 Not upheld
Not upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
Mon Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mrs P complains that Santander UK Plc shouldn’t have made her a personal loan.Irresponsible lending
it does accept that it didn’t respond to Mrs P’s complaint as quickly as it should have done.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2375365.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.