Barclays Bank UK PLC

Financial Ombudsman decision DRN2358390 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Sat Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Barclays ought reasonably to have known there was a dispute between Mr E and Ms O at the latest in April 2016. It wasn’t fair or reasonable for Barclays to do nothing once it was aware of the dispute.Treatment in financial difficulty

Barclays should remove the default from Mr E and Ms O’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2358390.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.