Lloyds Bank PLC

Financial Ombudsman decision DRN2355854 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss N complains on behalf of the estate of her late father, the late Mr N. She says the late Mr N was a victim of fraud.APP scam refund refused

And she complains about Lloyds Bank PLC’s customer service in relation to that fraud.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2355854.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.