Virgin Money plc
Financial Ombudsman decision DRN2351690 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Virgin said that it should have dealt with his call better and offered him £200 to reflect this.Treatment in financial difficulty
Mr B feels that Virgin Money Plc (‘Virgin’ for short) has treated him unfairly in regard to his financial difficulty and his debt.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2351690.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.