Mortgage Intelligence Ltd

Financial Ombudsman decision DRN2350090 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Miss C complains that an appointed representative of Mortgage Intelligence Ltd (“MI”) misled her when she took out a mortgage with her daughter.Product mis-sold

And she says that she had been recently bereaved, was depressed, and did not have capacity at that time to sign the documentation.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2350090.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.