HSBC Bank plc

Financial Ombudsman decision DRN2324676 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

the bank’s offer of £100 for the distress and inconvenience caused by its handling of the complaint and the contradictory information about the reasons for the refusal of the application is fair and reasonable in this case.Complaint handling

The reasons for the refusal could have been more accurately and fully explained to Mr W and Mr F.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2324676.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.