Nationwide Building Society

Financial Ombudsman decision DRN2313046 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Dec 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Ms N complains that Nationwide Building Society didn’t do enough to help her find a missing payment.Payment delayed or failed

I agree with the adjudicator that it didn’t do enough to help Ms N. I think that Nationwide could have done more to contact the banks involved and should have been more proactive in trying to find a way forward for Ms N.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2313046.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.