Santander UK Plc
Financial Ombudsman decision DRN2309849 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Mar 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
the printing in her current and previous passbooks. Some of the printing was very faint; there were some large gaps; and there were places where the entries had been overprinted by other printing. Mrs S couldn’t read the entries.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2309849.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.