The Co-operative Bank Plc

Financial Ombudsman decision DRN2303403 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Interest and rates

In the Ombudsman’s words

Mr T complains that approximately nine years ago The Co-operative Bank Plc persuaded him to take out a loan that he couldn’t affordIrresponsible lending

We have however looked into his other complaints about the annual percentage rate (APR) and the amount of interest he’s been charged.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2303403.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.