Lloyds Bank PLC

Financial Ombudsman decision DRN2284719 Not upheld

Not upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Fri Oct 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

when later dealing with his complaintComplaint handling

Lloyds replaced Mr M’s debit card in February 2018. Mr M was unhappy at having to contact Lloyds after he found a new PIN was required to operate the card, which he’d not been told at the time the replacement was issued. And he was dissatisfied with the delays in issuing him with the PIN.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2284719.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.