Santander UK Plc
Financial Ombudsman decision DRN2277808 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs B complains that Santander UK Plc: 1. didn’t offer her a new interest rate product in 2009; 2. hasn’t made her aware of, or offered her, other interest rate products that she could have taken out since that time (until 2017); and 3. offered Mrs B a number of interest rate deals in 2017 but later said she couldn’t have them due to information on her credit file.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2277808.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.