Lloyds Bank PLC

Financial Ombudsman decision DRN2275242 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mrs Y complains that Lloyds Bank PLC was not helpful when she asked for a two month payment holiday on her loan.Treatment in financial difficulty

Mrs Y was placed in a difficult financial situation with the loss of her benefits. She acted responsibly and continued to make payments on her loan by using her savings until they ran out.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2275242.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.