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Idem Capital Securities Limited
Financial Ombudsman decision DRN2274272 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Jan 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
provided him with poor customer service in connection with the processing of the full and final offer he made to it, and with the way it dealt with the complaint he raised with it.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2274272.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.