Lloyds Bank PLC

Financial Ombudsman decision DRN2273149 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

She raised a complaint and for a number of reasons she was very unhappy about the way Lloyds dealt with it.Complaint handling

She didn’t realise this until the end of December 2018 when she received notification that her car insurance had been automatically renewed. She raised a complaint and for a number of reasons she was very unhappy about the way Lloyds dealt with it. And she thought there was a data breach if it had sent the car insurance renewal to her old address.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2273149.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.