OneSavings Bank Plc
Financial Ombudsman decision DRN2270974 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr G complains that OneSavings Bank Plc (which I’ll call OSB) didn’t treat him fairly when it defaulted two loans.Credit file reporting
OSB accepted that it would have been more appropriate to have registered the defaults in 2013, rather than 2016; the later registration meant that the default would remain on Mr G’s record for longer.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2270974.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.