Metro Bank PLC

Financial Ombudsman decision DRN2269704 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

failed to act on his instructions to transfer moneyPayment delayed or failed

failed to register his complaint, failed to respond to him and failed to send him a final written responseComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2269704.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.