Santander UK Plc
Financial Ombudsman decision DRN2253523 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£310redress stated in the decision
Mon Jul 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander does accept that it hasn’t handle P’s complaint satisfactorily. It failed to respond to P’s calls promptly, sent a letter containing details for P to the recipient, caused unnecessary delays and provided conflicting information.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2253523.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.