National Westminster Bank Plc

Financial Ombudsman decision DRN2243553 Not upheld

Not upheldoutcome, as published by the Ombudsman

£6,000redress stated in the decision

Sun Sep 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

the teller behind the counter made a mistake when entering the payment details. The same day Natwest returned the funds to Mr B’s account.Payment delayed or failed

Mr B mentions he attempted to make a payment over the phone with the loan provider. But even though the payment didn’t go through I’m satisfied Natwest has paid a fair and reasonable amount of compensation of £150 for this complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2243553.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.