Everyday Lending Limited

Financial Ombudsman decision DRN2241089 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sat Jul 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Where a borrower is having difficulty repaying a loan, lenders should treat them positively and sympathetically.Treatment in financial difficulty

Everyday Lending’s handling of Miss Y’s complaint has been poor. It didn’t send her a final response after she complained, and it hasn’t responded to our adjudicator’s requests for information.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2241089.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.