Firms › Creation Consumer Finance Limited ›

Creation Consumer Finance Limited

Financial Ombudsman decision DRN2235454 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

I agree with our adjudicator that the loan is unaffordable for Mr W and I think, given his financial situation, it was unaffordable when he bought the solar panels.Irresponsible lending

I agree with our adjudicator that Creation should terminate the credit agreement. But I don’t think it would be fair and reasonable to refund the payments he’s made because he’s benefited from some savings on his electricity bill.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2235454.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.