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Shop Direct Finance Company Limited

Financial Ombudsman decision DRN2228625 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Payment delayed or failed

In the Ombudsman’s words

Mr C complains that Shop Direct Finance Company Limited (trading as Very) refused to take payments after his previous complaint was closed resulting in further interest accruing to his account.Interest and rates

Mr C’s account is an interest bearing account and the terms and conditions make it clear that interest will be applied to BNPL items if the interest opt out cash payment isn’t received.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2228625.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.