National Westminster Bank Plc

Financial Ombudsman decision DRN2228007 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

I looked at whether it was fair for NatWest to withdraw a payment arrangement Ms P said it had agreed with her in 2016, Ms P’s complaint NatWest didn’t take into account overpayments when it looked at the arrears on the mortgage accountTreatment in financial difficulty

Ms P complains about the way National Westminster Bank Plc treated her in relation to her mortgage when she was in financial difficulties and unwell.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2228007.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.