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American Express Services Europe Limited
Financial Ombudsman decision DRN2220232 Upheld
Upheldoutcome, as published by the Ombudsman
£8redress stated in the decision
Fri Jun 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Payment delayed or failed
In the Ombudsman’s words
he wants it to return the money to him plus interestInterest and rates
American Express said it’d sent Mr F’s cheque to a previous address by mistakePayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2220232.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.