National Westminster Bank Plc

Financial Ombudsman decision DRN2209265 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

NatWest also said it would arrange to have all adverse information removed from his credit file.Credit file reporting

NatWest now also acknowledges that it did not fully rectify Mr L’s credit records until earlier this year.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2209265.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.