Capital One (Europe) plc

Financial Ombudsman decision DRN2205441 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr G complains that Capital One (Europe) Plc gave him incorrect information about the impact of a late payment on his credit file.Credit file reporting

Mr G was unhappy that he’d been given conflicting information by Capital One about what information it had reported to credit reference agencies.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2205441.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.