NRAM Limited

Financial Ombudsman decision DRN2204364 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Sep 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr and Mrs G complain that NRAM Plc has unfairly recorded that it received a payment late on their credit files.Credit file reporting

I also think that NRAM has caused Mr and Mrs G unnecessary trouble in making Mr and Mrs G pursue the complaint to this extent – and by the delays in responding to us.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2204364.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.