WDFC UK Limited

Financial Ombudsman decision DRN2202044 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Mr S complains that WDFC UK Limited trading as Wonga (“Wonga”) gave him payday loans without checking that he could afford to repay them.Irresponsible lending

pay £150 compensation to Mr S for the trouble and upset caused by the handling of his complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2202044.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.