National Westminster Bank Plc

Financial Ombudsman decision DRN2201095 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

amend Miss F’s credit fileCredit file reporting

Miss F complains about the service she received from National Westminster Bank Plc when she tried to transfer money from her current account to her overseas bank account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2201095.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.