Wave Lending Limited

Financial Ombudsman decision DRN2198581 Not upheld

Not upheldoutcome, as published by the Ombudsman

£416redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Payment delayed or failed

In the Ombudsman’s words

Ms M had been encountering financial difficulties and, as a result, had arrears on her mortgage account.Treatment in financial difficulty

Ms M complains that Wave Lending Limited (Wave) prevented her from effectively making payments to her mortgage account by phone and delayed providing her with its bank details to allow her to make a payment.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2198581.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.