NRAM Limited

Financial Ombudsman decision DRN2197007 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

What Mr H and Miss M are saying is that NRAM didn’t act fairly when they were in financial difficulties as it didn’t reduce their interest rate or offer them a new product.Treatment in financial difficulty

Mr H and Miss M complain that NRAM Limited mis-sold them an interest only mortgage.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2197007.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.