National Westminster Bank Plc

Financial Ombudsman decision DRN2191638 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1redress stated in the decision

Thu Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

was unreasonable in not accepting her repayment proposalTreatment in financial difficulty

refused to speak to her representative despite having a written authority to do soComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2191638.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.