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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN2190773 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Product mis-sold
In the Ombudsman’s words
In addition she says in August 2017 she got a letter from Volkswagen saying the interest rate on the loan was increasing.Interest and rates
Miss T complains that Volkswagen Financial Services (UK) Limited (Volkswagen) mis sold a finance agreement to herProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2190773.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.