HSBC Bank plc

Financial Ombudsman decision DRN2188241 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Support for vulnerable customers

In the Ombudsman’s words

Mr K says HSBC stopped applying overdraft interest in October 2013 after he told it about his circumstances.Interest and rates

Mr K complains that HSBC Bank Plc hasn’t done enough to respond to his chronic health conditions.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2188241.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.