Virgin Money plc
Financial Ombudsman decision DRN2181291 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
failed to take account of his requests to send him correspondence in a large fontSupport for vulnerable customers
Virgin’s address and reference number, and Mr W’s address were in their standard font sizeService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2181291.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.